The December 2019 results of the Cargo iQ benchmark and standards has just been released and they show that SAS Cargo maintains the leading position as the world No 1 in delivering air freight quality.
Yet again, SAS Cargo was ranked No 1 according to the IATA Customer Promise Performance Index. SAS Cargo has now been ranked number one worldwide for several consecutive months.
“Quality is a vital part of our DNA and being ranked as No 1 in the world yet again is a very satisfactory result of our continuous commitment to offer the highest possible standards to our customers”, says Leif Rasmussen, President and CEO, SAS Cargo Group A/S.
Cargo iQ is an IATA driven organization with the mission of creating and implementing quality standards for the worldwide airfreight industry. The IATA Customer Promise Performance Index is a very important benchmarking index as it reflects a fixed and standardized mutual measurement of quality between carriers and forwarders.
“We put safety and quality at the forefront of our work and we are very proud to continue to deliver top safety and quality as we know this is the most important part to our customers”, says Erling Kirkeby, Head of Handling & Quality Management, SAS Cargo.
“In our daily work we are constantly improving our processes. We have structured follow-ups of KPIs and a continuous dialogue with our Handling Agents in order to secure both corrective measures and a proactive approach to potential improvement areas. I am very happy and proud to see these efforts have led to such satisfactory results”, Erling Kirkeby continues.
Source: SAS Cargo