Cargolux Airlines has just launched a brand-new online booking tool enabling customers to smoothen the booking process and further enhance customer experience. The solution allows for effortless connectivity through a seamless platform “you book it, we fly it”, echoing the company’s motto.
The innovative digital tool offers users a faster, frictionless, and more personalized buying experience, making it easier to do business how and when the customers wishes. Cargolux’s digital selling transformation is powered by PRO’s solutions to streamline and accelerate the customer quoting and booking process.
The launch of this platform is a leap forward for the company that has embarked on a journey of profound transformation and digitalization. Domenico Ceci, Executive Vice-President Sales & Marketing explains: “Our missions is to deliver superior digital sales experience for customers with AI-powered price optimization, quoting, and revenue management solutions. This new tool considers all the customer requirements in a single location to guarantee the right offer is made to every customer, every time.”
Customer service has always been central to the Cargolux philosophy and this initiative is an additional step towards seamless and transparent service. As a pioneer on numerous fronts in the industry, the airline continues to optimize its resources and ensure it is at the forefront of innovation to meet evolving customer requirements. The launch of this platform fully supports Cargolux’s digital transformation, a journey that will help the company to connect even more efficiently with its clients.