The January results of the Cargo iQ benchmark show that SAS Cargo maintains the top leading position as the world number one in delivering air freight quality.
Yet again SAS Cargo was ranked as number one according to the IATA Customer Promise Performance Index. Starting the new year with another number one ranking for the fourth time in a row.
This is the result of the great teamwork that exists across the entire SAS organization and together with our partners. Quality is a vital part of our DNA and being ranked as number one in the world is a very satisfactory result of our continuous commitment to offer the highest possible standards to our customers, says Leif Rasmussen, President and CEO, SAS Cargo Group A/S.
Cargo iQ is an IATA driven organization with the mission of creating and implementing quality standards for the worldwide airfreight industry. The IATA Customer Promise Performance Index is a very important benchmarking index as it reflects a fixed and standardized mutual measurement of quality between carriers and forwarders.
Our commitment is to deliver shipments on time according to the bookings. As we put quality at the forefront of our work we are very proud to have reached this important goal because we know that to our customers, on-time delivery equals quality says Erling Kirkeby, Head of Handling & Quality Management, SAS Cargo.
In our daily work we are constantly looking for improving our processes. We have structured follow-ups and a continuous dialogue with our customers in order to secure both corrective measures and a proactive approach to potential improvement areas. I am very happy to see these efforts have led to such satisfactory results, Erling Kirkeby continues.